Cancellation and Rescheduling Policy

Free Changes

You can reschedule or cancel free of charge at any time before a technician is on the way to you.

Late Changes and Missed Visits

If you cancel or reschedule once the technician is already on the way, we may charge a late cancellation fee equal to the visit fee you were told when your booking was confirmed.

The same fee may apply if the technician arrives during your time slot and cannot get in, or no adult is there to let them in, and we cannot reach you after trying.

For bookings made for "As soon as possible", you can cancel free of charge until a technician has been dispatched to you.

How to Change a Booking

To change a booking, call +961 76 820 999 or send us a message on WhatsApp during our working hours, 8:00 AM to 8:00 PM, and give us your booking reference (it starts with FL). We will confirm the change by the same channel.

When We Need to Reschedule

If we cannot make your time slot, for example because a previous job ran over, we will tell you as early as we can and offer you the next available slot at no charge. If the technician is running late, we will let you know, and you can reschedule or cancel without any fee.

Projects and Business Clients

For renovations and other jobs priced through a written quote, any deposit and cancellation terms in that quote apply. Business clients with a service agreement follow the terms of that agreement.

Events Outside Our Control

No fee applies to either side when a visit cannot go ahead because of events outside anyone's control, such as road closures, severe weather, or security incidents. We will contact you to choose a new time.